Customer Service

Customer service can refer to the activities a business provides to ensure satisfaction with its products or services. Customer service varies by industry, but generally includes assistance and support before, during, and sometimes after a transaction. For executives, managing customer service processes can be an important part of business. Companies like Trader Joe’s and Amazon have shown how implementing robust customer experience features can improve sales and reputation.

Customer Service

1-2 of 2 Results
2
Enquanto indivíduo, vou: Identificar novas tendências e o impacto no comportamento de compra dos co...
Enquanto indivíduo, vou: Identificar novas tendências e o impacto no comportamento de compra dos consumidores; Compreender o comportamento de consumidor e o seu impacto no desenho da experiência de cliente; Desenvolver segmentos de clientes e personas e alinhar o marketing mix com as necessidades dos clientes.
More
Mar 17, 2025 - Nov 09, 2024 PBS Full-time program

Related Articles

Developing Executive Presence at Business School

By Seb Murray on Sep 12, 2024

Executive Education Programs vs. Executive MBA Programs

By Seb Murray on Jul 30, 2024

“How my Executive Education Course Helped me Climb the Corporate Ladder”

By Seb Murray on May 22, 2024

How to Make Custom Executive Courses Successful

By Seb Murray on Nov 03, 2022

More Articles