Customer Service
Customer service can refer to the activities a business provides to ensure satisfaction with its products or services. Customer service varies by industry, but generally includes assistance and support before, during, and sometimes after a transaction. For executives, managing customer service processes can be an important part of business. Companies like Trader Joe’s and Amazon have shown how implementing robust customer experience features can improve sales and reputation.
Related Articles
The 2024 Outlook: How Executive Education Will Change
By Seb Murray on Jan 08, 2024
Business schools anticipate the demand for executive education courses growing strongly in 2024
Convincing an Employer to Pay for your Executive Course
By Seb Murray on May 22, 2023
With organizations coming under financial pressure, training budgets are constrained. Securing funding comes down to demonstrating the tangible benefits of executive education
Business Schools Forge Ahead with Online Courses
By Seb Murray on Jan 27, 2023
Even as pandemic restrictions have been loosened, online methods of delivery have become a permanent fixture of executive education, swelling digital enrolments
How to Make Custom Executive Courses Successful
By Seb Murray on Nov 03, 2022
Tailored programs can deliver huge benefits for the individual and the employer, but they require careful planning and design
