Soft skills are behaviors and interpersonal skills that people use to communicate, negotiate, and interact with others (as opposed to the more technical “hard skills.) Soft skills can include a wide variety of traits, including body language, attitude, and personal integrity. Good soft skills can mean better problem solving, team building, and resolving conflicts. In today’s workplace, managers increasingly rely on soft skills to communicate with a diverse array of people. Learning new interpersonal skills can be hard, but because of the importance of soft skills, some managers get training or coaching to develop them.
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