Customer service can refer to the activities a business provides to ensure satisfaction with its products or services. Customer service varies by industry, but generally includes assistance and support before, during, and sometimes after a transaction. For executives, managing customer service processes can be an important part of business. Companies like Trader Joe’s and Amazon have shown how implementing robust customer experience features can improve sales and reputation.
Innovative Methods to Measure the Impact of Executive Education
By Seb Murray on Jul 13, 2022
With competition intensifying in the corporate training market, business schools are developing new and more sophisticated ways to measure the true value of training
Business Schools Enjoy Resurgent Demand for Executive Education
By Seb Murray on Jun 21, 2022
The pandemic dented revenues but there are signs of resurgent demand for training on an expanding array of topics and in new modalities